Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
Bonus
The role
Carlisle Support Services is looking for an Administrator who will provide the Training Department with a comprehensive administrative service for all training events either delivered or co-ordinated by the department communicating with internal and external customers.
Your core role will include but not be limited to the following activities:
Liaise with customers promoting courses, following up enquiries, signposting to booking platform and website.
Maintaining learner records and attendance registers.
Management and processing of training registrations.
Organisation of training - logistics including venues and catering requirements.
Manage and maintain the training calendar for internal and external training courses.
Maintain and monitor all training equipment and stock including laptops/projectors.
Maintain relevant data bases producing reports, statistics and analysis as agreed with Head of Training.
Handle accounts receivable and ensure invoices are paid.
Liaise with Trainers/Associate Trainers and consultants to deliver training as required by the Lead Trainer.
Be the first point of contact for queries within the department.
Act as a point-of-contact for clients and participants.
Ensure training websites, and training marketing material is kept up to date and relevant agreed by Head of Training.
Actively market training offer to prospective clients maintaining and updating client databases e.g., via telephone, email, attendance at promotional events.
Ensures that Training invoices are processed and recorded in an efficient and timely manner.
Follow up on unpaid invoices within agreed processes/time frames.
The ideal candidate
Professional and confident with excellent interpersonal and communication skills.
Developing and maintaining effective relationships with
internal and external customers and to communicate over the telephone, face to face and in writing.
Excellent planning and organising skills, with a good knowledge of training and awarding bodies requirements.
Ability to work independently and as part of a team.
Attention to detail, with good administration skills.
Experience of using a Learning Management system
Previous experience within a learning and development department
Computer literate (Word, Excel, PowerPoint, Access, PDF, Teams, Zoom and LMS packages).
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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