Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
Bonus
The role
Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individual to successfully deliver its contractual operational and financial target, ensuring full compliance to customer’s terms of business, service level agreements (SLA’s), health and safety requirements and legislation associated with the delivery of this service.
Your core role will include but not be limited to the following activities:
• Ensure all personnel are fully engaged with the clients vision and methodology whilst living to the Carlisle Support Services values
• Ensure service levels delivered adhere to our contract terms and client SLA’s
• Ensure our front line teams are fully engaged with delivery excellent compliance and customer service
• Ensure sufficient levels of qualified and competent staff are maintained to meet the current and projected future levels of personnel required
• To utilise available data to shape service delivery and achieve key objectives
• Identify and introduce appropriate and agreed innovation or improvements in line with client’s expectations and vision
• Identify and introduce ways to improve service delivery and customer service through the use of data
• Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
• Ensure all officers have safe systems of work for all tasks undertaken which are communicated and understood by all team members and documented as being so.
• Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training
• Direct staff and monitor performance via an effective performance review process, using operational data to form judgements
• Responsible for the recruitment and retention all contract personnel
• Conduct regular visits across the network to engage with staff
• Prepare monthly financial information for invoicing
• Establish and encourage proactive working relationships with the key client stakeholders and local community
The ideal candidate
• SIA Licensed
• A Person who has natural leadership capabilities
• Someone with a passion for using data to form decisions and deliver innovation
• A good customer relationship builder
• An ability to engage at front line level and customer level
• Must live within the Manchester area, ideally within the metrolink network
• Understanding of revenue protection advantageous
• Good understanding of the Security and/or Cleaning sector
• Previous recruitment experience
• Previous people management experience
• Knowledge and experience of dealing with physical and electronic security methods and measures
• Knowledge security patrol systems
• Excellent communication skills – articulate and focussed, proficient written skills, good listener
• A good people manager, able to motivate and optimise outputs from team members.
• Keen commercial skills with the ability to understand and control a P&L
• Ideally hold full UK Driving Licence
• Flexibility around working hours and patterns, with some weekends required
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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