Job Introduction
We have an exciting opportunity for DS Licensed Security Officers to join our security events team for at Royal Hospital Chelsea.
If successful in the first stage of the process, you must be available to attend a recruitment open day on site on Friday 18th October 2024 (11.00am-3.00pm)
There is the potential to quickly progress to a full time position.
The Benefits:
A competitive hourly pay rate (paid monthly).
Access to Company Pension Scheme after qualifying period.
Health and Wellbeing Plans.
Wagestream - financial flexibility and instant access to earned and authorised wages.
Fizz Benefits – discounts, rewards, and benefits, helping you save money every day.
Employee Assistance Program.
Refer a Friend Scheme.
Funded SIA top up training.
Full induction, ongoing training and career development.
On site parking.
Our Client
The Royal Hospital Chelsea is an Old Soldiers' retirement home and nursing home for some 300 veterans of the British Army. Founded as an almshouse, the ancient sense of the word "hospital", by King Charles II in 1682, it is a 66-acre site located on Royal Hospital Road in Chelsea, London
We are looking for professional Security Officers to work on an ad hoc basis for events in this vibrant environment. The ideal candidate will have strong understanding and awareness of site security operations, excellent communication skills and a passion for helping others.
Purpose of the Role
This role is to work as part of the security events team covering various events held at the Royal Hospital Chelsea. The main priorities of the role is access control, booking in guests, customer service, general inquires crowd control, dealing with first aid incidents, supporting the event manager with daily operational tasks.
Types of events can be from small conferences/meetings, weddings, charity events, sporting events, corporate lunches and dinners, concerts and festivals.
Security Officers must be customer service focused, polite and professional at all times. The role involves standing and is external in all weather conditions and you will report to the event manager.
Some event officers will also be given the opportunity to be trained on the core team to support with additional shifts on the main site. These will be 12 hours shifts days and nights which could potentially progress to a full time position when available.
Is this you?
Previous experience in a relevant role.
Proficient IT skills (Microsoft Office Suite).
Ability to deliver excellent customer service
Ability to think and act quickly in emergencies or under pressure.
Have an ability to deliver succinct and clear verbal and written reports where necessary.
Maintain a high standard of personal presentation.
Demonstrate reliability including the ability to deliver high.
Ability to work as part of a team.
Able to deal calmly and confidently with the public.
Understanding of the principles of equality and diversity in relation to visitors’ needs.
Awareness of Action Counters Terrorism (ACT) SCaN and HOT protocols.
Key Responsibilities
To be alert to potential threats or hazards and report any serious incidents to the duty team leader
Follow emergency and evacuation procedures.
Ensure all visitors are directed correctly.
Monitor and respond to intruder/access/fire alarms
Prevent the admittance of unauthorised persons.
Report damage to property or buildings which compromise security.
Remain alert and vigilant to activity on the site to ensure risks are minimised through prompt action, end to end investigation and reporting.
Investigate suspicious persons or vehicles immediately.
Investigate alarm activations as per site procedures.
Receive, direct and escort emergency services and agencies.
Maintain a healthy and safe place of work, ensuring all posts are in a clean and tidy condition at all times.
Any further additional reasonable duties as requested.
Essential
SIA DS Licence.
Complete an accredited First Aid at Work training course and provide first aid in accordance with training provided.
Customer service skills .
Punctual.
Smart and courteous at all times.
Passion for providing good customer service.
Excellent communication skills.
Strong awareness of security procedures.
First Aider Health and Safety responsibilities
All First Aiders must complete an accredited First Aid at Work training course and provide first aid in accordance with training provided and attend a refresher training course every 3 years. First Aiders shall:
Respond promptly to all requests for assistance
Summon further help when necessary (emergency services)
Look after the casualty until recovery has taken place or further medical assistance has arrived
Report details of any treatment administered
Ensure Accident Report Book is completed for the customer health and safety officer
What we’ll give you:
The opportunity to grow and be your best self, to learn and develop through accredited training at an iconic venue, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.
We are committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We’re also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.
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