Job Introduction
The Event
The Cheltenham Festival is an experience like no other, and the Pinnacle Event of the Jump Racing Calendar. Running from Tuesday 11th to Friday 14th March 2025, the four days include the energy and thrill of Champion Day, the stylish elegance of Style Wednesday, St Patrick's Thursday brings the joy and spirit of the Emerald Isle to life while Gold Cup Day brings the festival to a close with unforgettable drama and glory.
The Role
You will be working as an Event Steward for this prestigious event, representing Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse.
We are looking for people with good communication skills to help us provide a professional, efficient and safe service to our client at the racecourse over the four days of The Festival. This will be a fun and lively experience with over 250,000 people attending over four days, and an opportunity for you to play a vital supporting role at one of the UK’s most recognised annual sporting events!
The role of an Event Steward involves:
- Being polite and professional to members of the public and the client
- Retaining and using information relating to safety and for evacuation purposes
- Providing world class customer service to ensure our visitors have a positive and memorable experience
- Retaining and using information relating to key areas on site (medical room, toilets, bars etc)
- Ensuring the safety of spectators by being observant and reporting incidents (venue capacities, intoxication, site breaches, medical incidents)
- Delivering the brief given by the supervisor (access control, wayfinding, ticket resolution)
Previous experience is not essential as we can train anyone to our standards providing you meet the below criteria:
- Approachable person with a focus on providing excellent customer service
- Willingness to learn new skills and procedures
- Able to take direction and follow instructions
- Able to communicate effectively, both spoken and written English
- Smart, presentable and punctual to time and attendance
Successful candidates will need to attend a pre-start induction and provide original documentation for detailed screening and vetting processes. This could include passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.
The Benefits
- A competitive hourly pay rate
- Access to Company Pension Scheme after qualifying period
- Health and Wellbeing Plans
- Wagestream - financial flexibility and instant access to earned and authorised wages
- Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
- Employee Assistance Program
- Refer a Friend Scheme
- Full induction, ongoing training and career development for those looking to work with us beyond The Festival
This is us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security, cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
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