Vacancies

Gatehouse Relief Officer

Job Introduction

Relief Gatehouse Security Officer - Cheltenham Racecourse

The Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

The Role

We’re looking for motivated, approachable, and dependable people to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact.

We’re looking for people who are

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in customer-facing roles or interested in building those skills.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• Door Supervision licence holders.
• Licenced UK drivers – this is not a necessity but beneficial.
   

Previous experience in security is great, but if you’ve only recently got your SIA licence that’s fine. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

Shift Times: Saturday Sunday Monday 06:45- 19:00

Please note that Relief Work is also available Days/Nights 06:45- 19:00 & 18:45 -07:00

The role involves: 

• Being polite and professional to members of the public and the client 
• Controlling access and exit to all persons and vehicles visiting the site 
• Proactively respond to incidents on the site as necessary, including general disorder, fire drills/evacuations and site sweeps 
• Patrolling the site as requested, maintaining check points and recording and reporting any problems or issues as necessary 
• Screening and searching all persons entering the venue (including bag and body searches) when instructed by the client or contract manager 
• Retaining and using information relating to safety and for evacuation purposes 
• Responding to incidents and emergencies as necessary and ejecting persons from the venue if directed and necessitated by site managers 
• Providing world class customer service to ensure our visitors have a positive and memorable experience 
• Retaining and using information relating to key areas on site

Your core responsibilities will also include

• Offering guidance, information, and a friendly face as a first point of contact for customers.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Being a smart, approachable, and proactive presence as a security representative.
• Managing and responding to incidents effectively while remaining calm under pressure.
• Conducting security patrols, managing access points, and deterring unauthorised activity.
• Building strong relationships as part of a supportive and professional team.

This role is about more than just security. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

 We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.

 #IHPSTH