Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
The role
Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individual to provide excellent service and support to our frontline employees, customers and future employees and ensure delivery of all tasks on each shift. To be the central point for Carlisle Support Services for all stakeholders.
Your core role will include but not be limited to the following activities:
Manage book on and book off process across all shifts
Manage absences through agreed contract process
Manage gaps in rosters as agreed with contract teams
Entering the payroll information for labour only contracts- cleaning only
Manage ticketing system- communication, resolution and closure
Support any employee queries and communicate as needed
Support large event resourcing
Complete accident and incident reports as needed and distribute to relevant parties
Logging of all faults in a timely manner
Communication of the faults to the operational management team on the contract in a timely manner to enable the resolution of these faults within the agreed KPI’s.
The closing out of all jobs once completed.
Generation of PO’s for third party service providers in response to faults/jobs that have been raised via the helpdesk.
Support candidates through application and vetting process- making contact to complete forms and ID checks / Complete lone worker checks
Assign candidates to inductions and monitor completion
Chase dormant candidates
Deal with incoming queries- add to system and assign to recruitment team
The ideal candidate
Good phone manner
Good problem-solving skills
Supervisory/training experience within a team
Good PC skills
Able to collect and analyse information and quickly grasp issues.
Excellent attention to detail.
Ability to influence staff at all levels.
Well-developed communication skills both verbal and written.
Ability to work autonomously and as a member of the team as required.
Days: Wednesday, Friday, Saturday and Sunday 07:00 – 17:00
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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