Job Introduction
Reception & Access Control Administrator
The Department
- The protection of confidential information and prototype products is a priority as the exposure of such information can have far reaching commercial consequences.
- The impact of such unauthorised disclosures can affect sales and ultimately the profitability of the Company.
- The Reception & Access Control Administrator contributes to JLR’s Purpose and Vision of Modern Luxury by ensuring a seamless and welcoming experience for our Employees, Visitors, Customers and Partners across a select number of UK based Manufacturing and Non-Manufacturing sites.
- The Reception & Access Control Administrator will be required to carry out pre-defined tasks and functions as well as maintaining an 'added value' approach to the work.
Detailed Reception & Access Control Administrator Responsibilities:
- To live CSS Core Values and the JLR Creator Codes and provide a service which exudes Modern Luxury, providing a seamless service, representing both CS&BP and JLR. To be an integral part of the Reception & Access Control Team, working closely with site-based stakeholders
- Employees, Visitors and Customers are welcomed and greeted with fairness
- Ensure all visitors are booked in on the JLR Visitor Booking System and met by and managed until departure by their Host
- Ensure all Employees, Visitors and Customers are familiar with the Site rules and safety behaviours
- Ensure a deep knowledge of the JLR Manufacturing and Non-Manufacturing sites in order to help Customers understand the broad operation of JLR across our UK Sites.
- Answering calls from internal and external Customers through the Switchboard
- The ability to react in an agile manner to business requirements
- Issuing Visitor badges
- Checking ID
- Processing vehicle passes and adding to database
- To fulfil and carry out the monthly On-boarding process
- Fire Marshall. To be responsible for evacuation, in cases of emergency, acting as first point of contact for guests in the Reception Area
- Maintains safe and clean Reception area by complying with procedures, rules, and regulations
- Will document and maintain working practices in line with the JLR Way
- Managing the Issuing of ID cards, programming, assigning of access, review and de-activation of ID cards in accordance with the JLR Access Control Policy to ensure the protection of JLR Assets and Intellectual Property
- Running Access Control Reports
- Drive a Continuous Improvement approach within the Reception and Access Control Team
Experience:
Essential
- Customer Service/Hospitality background
- Conflict Resolution or similar
- Excellent Team working
- Excellent verbal and written communication skills
- Administration/IT – Filing, MS-O365 applications
- Switchboard/Telephony Skills
- Access Control
- Valid UK Driving License & Personal Transport
Desired
Background in Access Control / Access Management
Relationships & Interface:
Interaction across many levels of the Company, with particular emphasis on direct Customer Groups
Interaction with the "Customer" to ensure the service provision meets the expected standard
- Applying the JLR Creators Code
- 1. Customer Love
- 2. Unity
- 3. Integrity
- 4. Growth
- 5. Impact
Is This You?
- SIA Guarding or Door Supervision licence
- 5 years checkable work and address history
- Reliable, punctual, flexible, and smart in appearance
- Friendly, approachable, and always professional
- Enthusiastic and motivated to do a great job
- Ideally some experience within a Security environment or a customer facing role
- Able to interact with clients and customers in a positive manner
- Some experience working within a Security environment and working as part of a team
- Effective people skills, able to interact with clients and customers in a positive manner
Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.
This Is Us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
The Benefits
A competitive hourly rate of pay – paid monthly
Access to Company Pension Scheme after qualifying period
Health and Wellbeing Plans
Wagestream - financial flexibility and instant access to earned and authorised wages
Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
Full induction, ongoing training, and career development
Quality kit and uniform, everything you need to perform your role effectively
Funded SIA top up training
Employee Assistance Program
Refer a Friend Scheme
#IHPNTH