Job Introduction
Revenue Protection Officer
We are currently looking for a Professional, energetic and enthusiastic person who is interested in pursuing a career in Rail.
We have an opportunity for a Revenue Protection Officer based in Bradford/Skipton and surrounding areas.
The successful candidate will provide a highly visible presence at various stations supporting strategies aimed at reducing ticketless travel by ensuring customers possess valid tickets. You will be required to complete other operational documentation supporting strategies aimed at reducing ticketless travel. There will be a requirement to attend Court when necessary. As this is a customer facing role there may also be a requirement to provide support to customers who need help, particularly during times of disruption. The delivery of high standards of customer service is therefore a key skill for all of these roles.
As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided. Applicants must be able to demonstrate the following:
Excellent customer service skills
High standards of honesty and integrity
Ability to work well under pressure
Pro-active, friendly attitude with good interpersonal skills
Solid experience in dealing with customers face to face
Excellent communication skills
Good standard of numeracy and literacy
We have a range of available working shifts over 5 days including some weekends with opportunities for overtime. The rates of pay will be £12.00. Please note that applicants must be able to attend the station by 0515hrs and work up to 2300hrs Monday to Sunday when necessary so ideally should live locally. For those seeking a long term career in the railway this role will provide you with valuable experience, and a great gateway into the railway industry.
Role:
Full Time - average 30 hours
Key Personal Capabilities
- Good communications skills (written and oral)
- The role requires the ability to stand for long periods of time
- The ability to exercise a high level of customer service skills when dealing with customers
- Must have reasonable numeric skills
- Excellent customer service and people engagement skills
Job Description
- Manage and control electronic ticket gates on the Station (Training provided)
- Assist in the selling of tickets (Training provided)
- Respond courteously and effectively to all customers ensuring they are dealt with in a polite, welcoming and professional manner
- Dissemination of train travel information
- To report and complete Travel Incident Reports to a high standard
- To assist with Revenue Enforcement exercises.
- Issuing Penalty fares (Training provided).
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