Job Introduction
Revenue Protection Officer- Carlisle Support Services, proudly working in partnership with Northern Rail
The Benefits
- Health and Wellbeing Plans – including our family-friendly maternity policy.
- Flexible financial support with instant access to earned and authorised wages.
- Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Fully funded SIA top-up training from our own team of in-house trainers.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards - celebrating your achievements.
The Role
We’re looking for motivated, approachable, and dependable people to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in rail.
The successful candidates will work within a small, friendly team specifically targeting fare evasion. Issuing Penalty Fares and other reporting documents, and will be required to complete other documentation supporting strategies aimed at reducing ticketless travel. . The delivery of high standards of customer service is therefore a key skill, as well as being able to deal with confrontation.
Location: HG1 1TE
Hours: 4 on 2 off, mix of earlies and lates (Early shift 05:55 - 15:10, late shift 15:10 - 23.55)
Pay: £12.60 per hour
We’re looking for people who are
- Friendly, approachable, and professional in all interactions.
- Keen to learn, grow, and contribute to a positive team culture.
- Experienced in customer-facing roles or interested in building those skills.
- Punctual, dependable, flexible, and assured.
- Confident in using various devices and systems (we’ll provide the training)
- High level of honesty and integrity
- Good standard of literacy and numeracy
Previous experience in a customer facing role is great, but if you haven’t, that’s fine. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.
Your core responsibilities will include
- Offering guidance, information, and a friendly face as a first point of contact for customers.
- Issuing of penalty fares to those travelling without the correct method of travel
- Manage and control electronic ticket gates on the Station (Training provided)
- Help passengers who require extra support, guidance or advice
- Being a smart, approachable, and proactive presence as a company representative.
- Managing and responding to incidents effectively while remaining calm under pressure.
- Building strong relationships as part of a supportive and professional team.
- Attend court where required to support the prosecution of those who face it due to travelling without correct payment for the journey
- Ensure the ratio of gates is managed to keep the gates fully operational at all times, including changing the gate line flows at peak times
- Assist customers who encounter difficulties using the gates, using discretion when needed
- Work as directed by the Station Supervisor or Station Manager
This role is about more than just Revenue Protection. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.
We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.
We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.
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