Job Introduction
Arriva Rail London is the train operating company responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL). Arriva Rail London is part of the Arriva Group, a leading provider of passenger transport in Europe, employing around 40,000 people and delivering around 1.2 billion passenger journeys across 13 European countries.
The Benefits:
A competitive hourly pay rate (paid monthly).
Access to Company Pension Scheme after qualifying period.
Health and Wellbeing Plans.
Wagestream - financial flexibility and instant access to earned and authorised wages.
Fizz Benefits – discounts, rewards, and benefits, helping you save money every day.
Employee Assistance Program.
Refer a Friend Scheme.
Funded SIA top up training.
Full induction, ongoing training and career development.
Carlisle Support Services are looking for Revenue Security Officers to maintain the security of both trains and the train station environment at all times. This is a varied role supporting our client Arriva Rail London (ARL) on their overground stations. This role involves early starts and late finishes and the hours/shift pattern will be discussed at interview.
You will provide a high visibility presence for the reassurance of the public, ARL personnel and other key stakeholders, reporting all relevant incidents appropriately and to the appropriate people as soon as possible
You will act as an ambassador for ARL, providing customer care support to passengers.
You will provide a high-profile presence on train reassurance patrols, static reassurance duties at stations and assist in carrying out revenue blocks at stations.
You will carry out on train ticket checks and support with British Transport Police initiatives.
Duties may include but are not limited to:
Security
To provide security of train, premises, personnel and equipment at all times.
To provide detailed reports of stations surveyed and keep accurate patrol and incident logs in line with procedures.
To provide high visibility reassurance at Revenue blocks, crowd control and emergency situations.
To maintain official access to ARL premises and identify incidents or ticketless travel.
Key tasks
To perform high visibility reassurance patrols on the ARL network, providing accurate and polite information to members of the public.
To complete paperwork in accordance with contractual obligations and Department for Transport requirements.
To provide assistance to ARL staff with security incidents, evacuations, breakdowns or accidents.
Liaise with the emergency services and record accurate log, incident, collar and crime numbers.
Revenue
Revenue checks is a key element of your duties and should be conducted on trains, when travelling to stations and at static locations.
Assist ARL employees in revenue disputes and carry out duties on the network as stated within the relevant bye-laws.
Information & Communication
To provide accurate and articulate information to the public, ARL employees and other service stakeholders, accurately input relevant data concerning crime statistics in the appropriate log books and follow up where necessary within agreed timescales.
To facilitate the flow of information within ARL, British Transport Police and Carlisle including shift handovers.
Health & Safety
To follow, promote and deliver ARL Health & Safety procedures, emergency evacuation procedures/policy and instructions at all times
Be well versed with station layout and location of emergency equipment, platform emergency train stops, passenger alarms and emergency exits
Provide timely calls for appropriate assistance when necessary i.e. Ambulance, Police, Fire Services and Control,
You will need:
SIA DS Licence.
5 years checkable work history.
Ability to meet Railway Safety Accreditation Scheme requirements.
Ideally some experience working within a network rail environment and as part of a team.
People and communication skills, ability to establish and maintain relationships with the client and customer.
Reliability and flexibility, smart in appearance and professional at all times.
Full site induction and training will be provided to successful applicants.
This is us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, ExCel London, Southbank Centre, Ascot Racecourse, Royal Hospital Chelsea and many more.
Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security, cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity and Inclusion
At Carlisle, we are committed to Equality, Diversity and Inclusion in all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.
If you think you have what it takes to join our team, please apply now.