Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
The role
Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individual to provide excellent service and support whilst contributing benefits for our clients, colleagues, and the community. Employees have a responsibility not to cause harm to themselves or others in our efforts to make safety personal. All employees are expected to work within our Sustainability and Health and Safety policies and procedures.
Your core role will include but not be limited to the following activities:
Plan allocate KPI reported faults to relevant engineer or sub-contractor.
Progression of works to completions, working with the supervisors to reduce aged faults.
Deliver excellent Customer Service and interpret and manage work orders
Provision of administrative support as required to the help desk and senior management
Liaising with Clients, attending meetings when required
Providing ETA’s and updates on work orders
Integral part of the team that enables KPI’s to be achieved and reducing number of open aged work orders
Prioritising KPI faults that are logged by the Helpdesk
Dispatching jobs to engineer’s
Assigning trackside works and Out of Hours works
Monitoring Planner board to ensure we are adhering to all SLA’s
Progressing Work Orders that require completion, jobs that have been put on hold or not yet attended
Generating Planned Preventative Maintenance report to assign works
Chase and upload reports when the PDA’s do not work to close out work orders in good time
Weekly review of the engineer’s rota with supervisors to ensure we have sufficient coverage.
Escalate any concerns
Trained on SAP System to be able to raise PO’s for parts if required
Manage Schedulers Inbox
KPI report to be updated daily by schedulers and Admin to report back to Arriva senior management and KPI team
Daily and weekly reports to be submitted to management
Covering Helpdesk when required
Cross train and learn each role to be able to cover where required.
Contribute to reducing levels of customer complaints.
The ideal candidate
Understanding of FM business or the willingness to learn.
Maintain a friendly, positive demeanour over the phone and answer all questions asked
Good planning and organisation skills and the ability to prioritise own workload efficiently.
High level of attention to detail
Helpdesk or scheduling experience
PC literate
Ability to multitask
The ability to work to changing deadlines.
Working knowledge of MS Office including Excel and Outlook.
Experience in using CAFM - ideal
Ability to balance and prioritise workload at various times in the monthly schedule.
Days: 4on/4off shift working 7:00am till 19:00pm
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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