Job Introduction
Security Officer - Walsall
The Benefits
- Health and Wellbeing Plans – including our family-friendly maternity policy.
- Flexible financial support with instant access to earned and authorised wages.
- Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Fully funded SIA top-up training from our own team of in-house trainers.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards - celebrating your achievements.
The Role
We’re looking for motivated, approachable, and dependable people to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact.
We’re looking for people who are
- Friendly, approachable, and professional in all interactions.
- Keen to learn, grow, and contribute to a positive team culture.
- Experienced in customer-facing roles or interested in building those skills.
- At least 18 years old - licence requirement by the Security Industry Authority.
- Punctual, dependable, flexible, and assured.
- SIA Guarding or Door Supervision licence holders.
Previous experience in security is great, but if you’ve only recently got your SIA licence that’s fine. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.
Your core responsibilities will include
- Offering guidance, information, and a friendly face as a first point of contact for customers.
- Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
- Being a smart, approachable, and proactive presence as a security representative.
- Managing and responding to incidents effectively while remaining calm under pressure.
- Conducting security patrols, managing access points, and deterring unauthorised activity.
- Building strong relationships as part of a supportive and professional team.
This role is about more than just security. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition.
Purpose of the Role
To ensure all visitors bus station receive a welcoming, efficient, knowledgeable and friendly service promoting the West Yorkshire Combined by providing a safe environment for all to enjoy
Varying shift patterns covering days Nights & weekends (42 hours average)
Person Specification
Always Have an enthusiastic demeanour
Must have a pro-active attitude in everything you do – solve the problem before it is raised.
Be able to work with all partner Service providers to present a unified team.
Exceptional customer service skills including the ability to assist all visitors in a helpful, courteous and confident manner.
Good communication skills with the ability to communicate clearly and logically in face
to face situations with the client and staff.
Appreciation of the need for safe working practices with the ability to implement company policy and procedure and ensure it is adhered to at all times.
Personal presentation to a high standard at all times.
Key Responsibilities
Be pro-active with your approach to ensure expected standards of the Combined Authority bus stations and their staff are met.
Respond to incidents, situations, problems as soon as possible.
Prevent any acts that may cause offence or distress to patrons and monitors the health and safety of these areas.
Move on any buskers or beggars & Rough sleepers.
Prevent cyclists from riding or chaining their bicycles within the premises
Provision of local transport information to station users.
General responsibilities:
Build positive relationships with the client and stakeholders of the Combined Authority.
Ensure all client queries and complaints are dealt with in a timely and effective manner and that the
Contract Security Manager & Bus Station Manager (Client) is kept fully informed of what action has/is being taken.
Responsible for your uniform and to ensure it is always clean and in good condition.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.
We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.
We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.
#IHPNTH