Job Introduction
Shift Manager
The role
Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.
A Protection Shift Manager will be required 24 hours per day, seven days a week (including cover on bank and statutory holidays) overseeing the management and deployment of Protection staff. He/she will be on site in the control room at all times to direct operations and ensure the services required under the contract are adhered to.
The Shift Manager would need to be formally qualified as a ‘Train-the-Trainer’ and as a minimum would need to hold a PTLLS or equivalent accredited qualification. In addition, the Shift Manager would need to be formally qualified and accredited at Level 3 as an instructor through the NFPS (or suitably agreed alternative) for Control and Restraint and Breakaway techniques (Physical Intervention.
The duties will include (but not be limited to):
- Maintaining documentation/records required to enable an efficient, professional Protection service.
- To manage the day-to-day operational requirements of the University Control Room function.
- Maintaining radio equipment and communications between Protection personnel.
- Managing and directing on behalf of the University emergency incidents (theft, assault, fire, accident, business continuity etc.) and complying with the University’s call-out procedure for emergencies.
- To oversee the electronic patrol system.
- To operate an effective Incident Reporting system
- Responding to the University’s emergency phone line and taking appropriate action as required.
- Monitoring and recording CCTV activity and maintaining appropriate activity logs/records.
- To manage the appropriate control measures appertaining to the use of Bodyworn cameras.
- Monitoring and managing correct use of door access systems/cards.
- Monitoring personal attack alarms and directing/supporting Protection personnel as required.
- Completing duty and activity logs as well as associated documentation.
- Maintaining University I.T. logging and reporting systems as required.
- Maintaining communication and a close working understanding with local police and emergency services.
- Offering advice, support and guidance to university staff and students on matters pertaining to Protection.
- To act as a key out-of-hours welfare provision in support of students’ needs.
- Provision of direct first line Management of the contract.
- To ensure the Health and Safety inspection and audit requirements of the University are met/adhered to.
- To conduct regular audits of the service performance.
- Delivery of crime prevention and fire awareness initiatives.
- Direct supervision of all investigatory CCTV follow up works whereby after an incident the appropriate CCTV evidence is obtained to support either prosecution or disciplinary matters.
- Direct supervision of all the associated administrative processes within the control room.
- Direct supervision and maintenance of all fault listings for the equipment within the control room.
- To deliver direct one-to-one training to all staff.
- To champion the University SafeZone app including the effective management and analysis of data
- To manage and adhere to the Coventry University Procedural documents directly provided by the Office of the University Head of Protection Services.
- To aim to exceed expectation.
Is this you?
- SIA Door Supervision licence.
- SIA CCTV Licence an advantage.
- Full UK Drivers licence with 2 years driving experience with less than 6 points.
- First aid at work is an advantage (3 day) but training for the right candidate
- 5 years checkable work and address history
- Reliable, punctual, flexible, and smart in appearance
- Friendly, approachable, and always professional
- Enthusiastic and motivated to do a great job
- Ideally some experience within a Security environment or a customer facing role
- Able to interact with clients and customers in a positive manner
- Some experience working within a Security environment and working as part of a team
- Effective people skills, able to interact with clients and customers in a positive manner
Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.
This is us:
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
The benefits:
- A competitive hourly rate of pay – paid monthly
- Access to Company Pension Scheme after qualifying period
- Health and Wellbeing Plans
- Wagestream - financial flexibility and instant access to earned and authorised wages
- Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
- Full induction, ongoing training, and career development
- Quality kit and uniform, everything you need to perform your role effectively
- Funded SIA top up training
- Employee Assistance Program
- Refer a Friend Scheme
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
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