Job Introduction
We are:
We are experts in our chosen fields, focusing on the provision of cleaning, security, events, and retail support services. We work in fast-paced, highly collaborative, innovative, and customer-focused environments, empowering our people to deliver exceptional outcomes. Our vision is to be preferred experts and the most trusted provider of people-based services for the customers we serve, and markets we choose to work in. We will do this by promoting our core values.
You are:
An a Support Manager, you will be joining a 120 strong team of well trained, experienced, and passionate staff who strive to uphold company values and deliver exceptional services to our customers. Use the training provided to follow HSQE and rail critical safety.
Together we’ll be:
Passionate about the wellbeing of everyone
Putting our customers at the heart of everything we do
Delivering on our promises - all the time
Supporting everyone to be sector-based experts
What you’ll do:
Responsibilities as a Support Manager: Station Audits, Client Requests, Daily Checks, Maintenance of Equipment, SLA’s and KPI’s, Working In Partnership With Client, Working In Conjunction With All Team Members, Solution Finding For Any Cleaning Challenge, Dealing With Station Complaints, Deputising For Contract Manager and Facilities Customer Experience Managers.
Whilst deputising for FCEM’s you will be responsible for their additional duties. Employee Payroll Compliance, Intermediate Level HR, Staff Training compliance, Recruitment, Liaising with Suppliers.
Ensuring all time shifts are rostered accordingly and in line with contracted and agreed hours given to you by the contract manager.
Manage staff performance using company policies and procedures.
Hold performance reviews with staff who report to you.
Ensure LTS are monitored, supported, and closed out accordingly.
Carry out disciplinary hearings and note taking depending on business needs.
Be a contact point for all front-line operatives as required.
Ensure all staff have the relevant training as per there role within the contract.
All new starters are inducted, and all mandatory training is completed within the timeframe set.
Produce and maintain an audit schedule for all stations.
Carry out audit training with all team members.
Ensure compliance with daily checks.
Report back any challenges to the Contract Manager on the day of checks due if unable to complete.
Any vehicle damage logged by operatives to be reported and relevant repairs to take place in line with company policy and procedure.
Be the main lead and owner of contract machines, reporting faults to contract manager when repairs are required in line with budgets set.
Attend any client meetings requested.
Build and maintain relationships with employees and client.
Visits stations on business need requirements to monitor and maintain service delivery.
Be the lead contact in the absence of the Contract Manager.
Attend client meetings and complete any report work required in the absence of the Contract Manager.
What you’ll need:
Good level of communication.
Ability to work and lead a team.
Ability to be proactive and efficient in approach.
Ability to solve problems and deal with ad hoc challenges.
Ability to work from you own initiative.
What we’ll give you:
The opportunity to grow and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards. Some of our other benefits include:
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
We’re committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We’re also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
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