Job Introduction
Event Steward - Cheltenham Racecourse
The Venue
Cheltenham Racecourse is a venue like no other, the home of Jump Racing. Join us for the 2025/2026 Season! With events like The November Meet Running from Friday 14th – Sunday 16th November 2025 and the prestigious Cheltenham Festival Running from Tuesday 10th to Friday 13th March 2026, the four days include the energy and thrill of Champion Day, the stylish elegance of Style Wednesday, St Patrick's Thursday brings the joy and spirit of the Emerald Isle to life while Gold Cup Day brings the festival to a close with unforgettable drama and glory.
Season Dates
· The October Showcase 24th & 25th October 2025
· The November Meeting 14th ,15th , 16th November 2025
· The Christmas Meet 12th & 13th December 2025
· The New Years Day Meet 1st January 2026
· Festival Trials Day 24th January 2026
· Cheltenham Festival 10th – 13th March 2026
· The April Meet 15th & 16th April 2026
· May Race Night 1st May 2026
In addition, there will be access to some Conference and events shifts throughout the year at the racecourse and the opportunity to support our other contracts from time to time.
The role:
You will be working as an Event Steward for this prestigious venue, representing Carlisle Support Services as the chosen supplier of event stewards and security for Cheltenham Racecourse.
We are looking for people with good communication skills to help us provide a professional, efficient and safe service to our client at the racecourse throughout the season. This will be a fun and lively experience with around 1 million patrons attending throughout the season needing your help!
The responsibilities of an Event Steward involves:
· Being polite and professional to members of the public and the client
· Retaining and using information relating to safety and for evacuation purposes
· Providing world class customer service to ensure our visitors have a positive and memorable experience
· Retaining and using information relating to key areas on site (medical room, toilets, bars etc)
· Ensuring the safety of spectators by being observant and reporting incidents (venue capacities, intoxication, site breaches, medical incidents)
· Delivering the brief given by the supervisor (access control, wayfinding, ticket resolution)
Previous experience is not essential as we can train anyone to our standards providing you meet the below criteria:
· Approachable person with a focus on providing excellent customer service
· Willingness to learn new skills and procedures
· Able to take direction and follow instructions
· Able to communicate effectively, both spoken and written English
· Smart, presentable and punctual to time and attendance
· A commitment to work at least 50% of the season dates.
Successful candidates will need to attend a pre-start induction and provide original documentation for detailed screening and vetting processes. This could include passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.
The Benefits
· Flexible, casual work to fit around your schedule.
· Flexible financial support with instant access to earned and authorised wages.
· Full induction, ongoing training, and structured career development to help you thrive in your role.
· Discover the perfect fit for everyone with our inclusive uniform, designed to bring comfort, style and unity to all.
· Refer a Friend Scheme – earn £100 for every person you refer for work who starts (scheme rules apply).
· Competitive pay rates, over 95% paying above the Living Wage Foundation rates.
· Steward Rate of Pay £12.60 per hour, with holiday pay accrued by the hour on top.
· The opportunity to work as a Team Leader, with an enhanced pay rate of £14 per hour.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from women, career changers, and those with a passion for making a difference.
Carlisle is a Living Wage Foundation Recognised Service Provider. Over 95% of our roles pay at or above the Living Wage Foundation rates.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.
We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.
We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.
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