Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday increasing to 25 after 2 years
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
Car Allowance
The role
Carlisle Cleaning is seeking a highly motivated and experienced Operations Manager to oversee the day-to-day running of our prestigious contracts. The Operations Manager will be responsible for managing all operational aspects of the contracts, ensuring high standards of service delivery, customer satisfaction, and compliance with contractual obligations. This role requires strong leadership, organisational skills, and the ability to liaise with clients, staff, and other stakeholders effectively.
Your core role will include but not be limited to the following activities:
• Oversee the daily operations of key contracts, ensuring the efficient delivery of cleaning services to meet or exceed client expectations.
• Lead and manage the cleaning teams, ensuring they are well-trained, motivated, and performing at their best.
• Serve as the primary point of contact for the clients.
• Ensure full compliance with contract specifications, industry regulations, health and safety legislation, and company policies.
• Conduct regular site audits and inspections to monitor standards of cleanliness, adherence to contract requirements, and identify areas for improvement.
• Manage staffing levels, recruitment, onboarding, training, performance reviews, and disciplinary actions as necessary.
• Monitor and manage budgets, including labour costs, consumables, equipment, and vehicle allocations in line with contract requirements.
• Build strong working relationships with clients, attending regular contract review meetings and promptly addressing service concerns or escalations.
• Support mobilisation and demobilisation of contracts, ensuring smooth transitions and minimal disruption to services.
• Implement and monitor quality assurance programmes, including use of technology platforms for real-time reporting and performance tracking.
• Drive continuous improvement initiatives, promoting innovation and sustainable practices within cleaning operations.
• Provide operational reports and KPI updates to senior management and clients as required.
• Ensure all staff operate safely and efficiently in high footfall or public environments, including public toilets and high-profile civic spaces.
• Respond effectively to urgent cleaning requirements and incidents, coordinating resources and maintaining service excellence.
The ideal candidate
- Proven experience in an operations or management role.
- Excellent leadership and team management skills.
- Proficient in using office software (MS Office Suite, etc.) and reporting tools.
- A valid driver’s license.
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
#IHPCLEAN