Job Introduction
The benefits
Health and Wellbeing Plans
16.5 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
The role
Carlisle Support Services is looking for a Compliance Officer, you are able to work well under pressure and comfortable handling personal data. You’re passionate about great customer service and able to communicate clearly, concisely, and effectively. You’re a team player, adaptable to the needs of the business and able to use your initiative and willing to step up and take responsibility.
Location is office based in Luton, 24 hours over 3 days / Tues/Wed/Thurs
Your core role will include but not be limited to the following activities:
- To receive, process and manage all vetting requests for new Operatives in line with the appropriate industry standard
- To play a key role in getting our existing front-line workforce vetted in line with the appropriate industry standard
- To ensure operational excellence in all the security check processes that underpin the integrity of the Company and satisfy the requirements of regulators, delivering a consistent and professional experience to the Operational Managers
- To be the first point of contact for any vetting issues and to communicate with candidates, employees and Operational Administrators / Managers where necessary to ensure a quick and seamless process
- To ensure vetting is completed in a timely matter for new Operatives by regularly liaising with the Regional Administrators to understand and resolve any high-level issues, escalating where necessary
- To understand the importance of ensuring new Operatives are vetted correctly and quickly, and the impact the role has on the wider business (i.e. enabling the Operative to commence / continue to work)
- To be the first point of contact for any SIA licensing issues and support with applications
- To raise LDN’s, ECS and enhanced DBS checks as and when requested
- To ensure we are GDPR compliant, at all times
- To adhere to agreed service level agreements with the business and Head of HR Operations
- To work on ad hoc projects and tasks when needed to meet the demands of the business, and to provide support to the Head of HR Operations as required
The ideal candidate
- Worked within a multi-site environment in a complex matrix structure
- English at GCSE grade C equivalent
- Previous experience in an administrative / compliance role
- Proven experience of analysing data & reports
- Experience building excellent working relationships with all levels of management and across organisational lines
- Excellent attention to detail
- Good problem-solving skills with the ability to anticipate problems and resolve issues using own initiative
- Good organisational and time management skills with the ability to prioritise & meet agreed deadlines
- Competent user of IT systems including basic knowledge of Microsoft Word & Excel
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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