Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
bonus
The role
Carlisle Support Services is looking for a Contract Manager to successfully deliver it`s contractual operational targets for site security, race day and events operations at Cheltenham Racecourse, whilst ensuring full compliance to customers terms of business, service level agreements, health and safety requirements and legislation associated with the delivery of this service.
Your core role will include but not be limited to the following activities:
- Ensure sufficient levels of qualified and competent officers are maintained to meet the current and projected future levels of personnel required through rigorous resource planning and recruitment plans
- Creation and implementation of all Raceday and other operational documentation including Risk Assessments (Health, Safety and Security), Event plans (Crowd, Staffing and Operations), Policies and Procedures
- Ensure all security officers and stewards are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
- Ensure all security officers have safe systems of work for all tasks undertaken which are communicated and understood by all team members and documented as being so.
- Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews
- Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training
- Develop a strong year-round recruitment and induction plan
- Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines
- Act as an operational lead on major events where required and develop competent supervisors for small events
- Create a positive environment and culture where employees choose to work
- Agree event deployments and costings for each individual event in partnership
- Prepare and sign off all POs in line with company procedures
- Establish and encourage proactive working relationships with the key client stakeholders and local community
- Produce race day fulfilment forecasts, documentation and accreditation data
- Maintain a running log of event de-brief notes
- Financial performance – assist with the compilation of the monthly P&L
- Conduct regular Health and Safety training audits and toolbox talks
The ideal candidate
- SIA Licensed
- Excellent understanding of the UK Security industry
- Knowledge and experience of running event operations - Essential
- A good people manager, able to motivate and optimise outputs from team members.
- Keen commercial skills with the ability to understand and control a P&L
- Good organisational and time management skills with the ability to manage conflicting priorities and deliver to deadlines
- Must hold a full UK driving license
- Flexibility around working hours and patterns
- You should be personable and proactive
- Monday-Friday 8-5, weekend work for all race days as needed and occasional evening work, with days off in lieu given.
- Excellent communication skills and an aptitude for working with the public and leading a team
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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