Job Introduction
The role
Carlisle Support Services is looking for a Duty Manager for one of our prestigious clients who will play a critical role in leading and managing daily security operations, ensuring a safe and secure environment for tenants, staff, and visitors. To ensure all officers deployed daily are fully briefed and have all required uniform and equipment and understand their roles and responsibilities. Overseeing the implementation of security policies and procedures and acting as the designated incident commander, managing responses to incidents, emergencies and alarms, and provide operational support for specific events.
Your core role will include but not be limited to the following activities:
• Lead and oversee daily security operations, ensuring a highly professional and responsive service.
• Lead shift briefings and shift de-briefs
• Work closely with the Control Room Team
• Supervise security personnel, ensuring proper deployment and operational readiness.
• Lead and manage weekly security checks across the estate, reporting and resolving any vulnerabilities or risks.
• Act as the primary point of contact for all security-related incidents and emergencies during assigned shifts, providing clear direction and oversight throughout.
• Take command of incident and emergency response situations, ensuring appropriate escalation, coordination, and communication with tenants, staff, and emergency services.
• Lead the initial management of incident or crime scenes, preserving evidence, maintaining scene integrity, and ensuring accurate records are maintained.
• Ensure rapid, effective, and compliant responses to alarms, threats, and emergencies, following established estate protocols and dynamic risk assessment principles.
• Conduct thorough Post-Incident Reviews in accordance with the debriefing process, ensuring all relevant information is captured, analysed, and formally logged, including key findings and recommendations.
• Lead or support investigations into security incidents, working collaboratively with the Control Room team to ensure all evidence—such as CCTV footage, body-worn video, relevant logs, and witness statements—is correctly secured and documented in line with regulatory and evidential requirements
• Support the development and implementation of security policies, protocols, and procedures to ensure compliance and best practices.
• Ensure security teams adhere to legal and safety regulations.
• Address security-related concerns promptly, ensuring stakeholders feel safe and supported.
• Support the training of staff across the shift in line with the training plan.
The ideal candidate
• Proven experience as a Security Manager, Duty Manager, or similar leadership role.
• Strong knowledge of security protocols, emergency response, and risk management.
• Excellent leadership, decision-making, and crisis management skills.
• A friendly and professional manner, with exceptional customer service skills.
Shift pattern - 4 on 4 off 12-hour shift
The benefits
- Health and Wellbeing Plans
- 23 days paid holiday increasing to 25 after 2 years
- Discounts and Cashbacks
- Paid Volunteering days
- Employee Assistance Program
- Refer a Friend Scheme
- Cycle to Work Scheme
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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