Job Introduction
The role
Carlisle Support Services is looking for an Operations Manager for one of our prestigious clients, who will be responsible for overseeing and managing all aspects of Carlisle’s security operations. This role ensures the safety and security of the customers personnel, visitors, tenants, facilities, and assets.
Your core role will include but not be limited to the following activities:
• Implement the security policies and procedures through the Operational Duty Managers and Supervisors
• Conduct regular operational assessments and recommend strategies to mitigate security risks
• Oversee the recruitment, training, and performance of all security personnel.
• Implement effective performance management processes
• Ensure all staff complete required training in line with the training matrix
• Lead and mentor security staff, fostering a culture of professionalism and accountability.
• Ensure all shifts are scheduled in advance with the support of the dedicated scheduler.
• Maintain high standards for staff deployment, including uniform, presentation, and preparedness.
• Monitor staff performance to ensure adherence to security protocols and incident response readiness.
• Conduct regular quality assurance audits with the Operational Security Team to identify compliance and training requirements.
• Support the Control Room Manager and Duty Manager in managing and leading incident response and coordination.
• Lead investigations into security breaches and incidents, providing detailed reports and recommendations.
• Establish protocols for detecting, preventing, and responding to security incidents effectively.
• Ensure that all staff are trained to prevent, detect, and respond to security incidents.
• Maintain a dedicated bench team that is fully trained and ready for deployment.
• Ensure compliance with all relevant security regulations and standards.
• Liaise with law enforcement and regulatory agencies as needed.
The ideal candidate
- The ideal candidate will have led security teams previously
- Excellent problem-solving skills
- An in-depth understanding of security protocols and procedures.
- Continuous improvement experience and innovation
- Strong Relationship Building skills
The benefits
- Health and Wellbeing Plans
- 23 days paid holiday increasing to 25 after 2 years
- Discounts and Cashbacks
- Paid Volunteering days
- Employee Assistance Program
- Refer a Friend Scheme
- Cycle to Work Scheme
- Bonus
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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