Job Introduction

The benefits

Health and Wellbeing Plans 

23 days paid holiday 

Discounts and Cashbacks 

Paid Volunteering days 

Employee Assistance Program

Refer a Friend Scheme  

Cycle to Work Scheme

Car Allowance

Bonus

The role

Carlisle Support Services is looking for a Regional Contract Manager to successfully deliver its contractual operational and financial targets, ensuring full compliance to customer’s terms of business, service level agreements (SLA’s), health and safety requirements and legislation associated with the delivery of this service. In addition, ensure all staff are fully trained and engaged to complete their roles.

Your core role will include but not be limited to the following activities:

Ensure all personnel are fully engaged with the clients vision and methodology whilst living to the Carlisle Support Services values            

Ensure service levels delivered adhere to our contract terms and client SLA’s

Ensure protection of client personnel, assets, brand and profit via selection and deployment of best practice processes and motivated and highly trained personnel

Ensure sufficient levels of qualified and competent staff are maintained to meet the current and projected future levels of personnel required

Identify and introduce appropriate and agreed innovation or improvements in line with client’s expectations and vision

Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction

Ensure all staff work in a professional and safe manner always

Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding

Complete regular audits across the team to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported

Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews

Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training 

Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines

Responsible for the recruitment and retention all contract personnel 

Establish and encourage proactive working relationships with the key client stakeholders and local community

Prepare and deliver weekly reports and monthly KPI packs for the client as needed

Financial performance – assist with the compilation of the monthly P&L 

Conduct monthly client temp checks

Conduct Visit IT audits at all assignment locations – at least 2 per month per assignment location

The ideal candidate

Previous experience of managing a workforce with a proven track record of developing them.

Experienced in developing strategies and driving innovation for the development of contracts. 

SIA Licensed – Front Line

Good understanding of the UK Security industry

Previous recruitment experience

Previous people management experience

Thorough understanding and experience of managing P&Ls and budget controls. 

Experience of producing and presenting Monthly & Quarterly reports to key stakeholders

Knowledge and experience of dealing with physical and electronic security methods and measures

Knowledge security patrol systems

A good people manager, able to motivate and optimise outputs from team members. 

Full UK Driving Licence

Flexibility around working hours and patterns, with some weekends required

Location North West – Merseyside and Manchester

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. 

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. 

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion 

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. 

In all situations people will be judged solely on merit or ability. 

#IHPNTH